I found the Contact Centre Masterclass video content informative and it gave me some good pointers on best practice as a team leader and manager. The really good thing for me was that because this...Read more

Derek Scott

Met Office

The Contact Centre Masterclass series of videos provide thought-provoking content for contact centre team leaders/managers covering a wide range of relevant themes. Whilst each video can (and...Read more

David Gordon

iMerseyside NHS

These contact centre team leader masterclasses are really beneficial, I've taken loads of practical tips from them.  It's great to be able to benchmark with industry best practice.

Matt Rowe

Contact Centre Manager, Fish Insurance.

We brought all of our team leaders through the Contact Centre Masterclass E -Learning modules and all loved the detail and the learning that they took from this.

Colm O'Brien

Vodafone Ireland