Ember Real Results LMS Portal

Contact Centre Team Leader Masterclass

184 STUDENTS ENROLLED
  • Profile photo of Amy Oldfield
  • Profile photo of Lisa Donnelly
  • Profile photo of Martin Hill-Wilson
  • Profile photo of Ibrar Hussain
  • Profile photo of Lauren Carter

In this series of 5 master classes Carolyn Blunt, contact centre and customer services champion, shares 15 years of people development and contact centre experience with you. Access 5 video webinar sessions, each 45 minutes to an hour long on the following subjects:

  • Achieving High Performance
  • Building and Retaining the Dream Team
  • Reducing Average Handling Time
  • Personalising the Customer Experience
  • Feedback, Training and Coaching for Quality

Accompanying each webinar are resource guides and other useful documentation and tips to ensure you maximise your return on investment.

This product can be purchased in any of the following packaged volumes:

  • Single User Subscription
  • Up to 5 Users Subscription
  • Up to 10 Users Subscription
  • Up to 20 Users Subscription
  • Up to 50 Users Subscription
  • Up to 100 Users Subscription
  • Over 100 Users Subscription

 

Course Curriculum

Masterclass Taster Session : 5 Keys to Contact Centre Success FREE 00:37:00
Masterclass 1 : Achieving High Performance 00:53:00
Masterclass 2 : How to Reduce Average Handling Time 00:52:00
Masterclass 3 : Building and Retaining the Dream Team 00:48:00
Masterclass 4 : Delivering a Personalised Customer Experience 01:05:00
Masterclass 5 : Feedback, Training and Coaching for Quality 00:45:00
TAKE THIS COURSE
  • 12 months

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